Processing and Shipping Info


Once a package has been given to USPS or UPS, we have no control over any delays of your package. It is your responsibility to select the correct shipping time to receive your item based on the listed processing date that is shown on the product page. 

We will not process any refunds or exchanges due to any USPS or UPS shipping delays. In order to know when your package will be received by you, you may use the tracking number that is provided to track your package. We do not have any further information on the location of your package outside of what is stated on the tracking.

If your package is lost, You may file a claim with USPS or UPS. Based on request, we will provide any necessary information needed in order for you to file your claim. Timeless Masterpiece is not responsible for refunding or exchanging any items based on USPS or UPS losing any items. A refund will only be issued based on the amount awarded through the claim through USPS or UPS. 


Timeless Masterpiece is not responsible for any lost or returned packages due to the customer placing an incorrect shipping address when placing their order. All orders are provided tracking information to track their packages based on a shipping label that is created to be delivered to the shipping address that is inputted by the customer at checkout. Timeless Masterpiece does not assume any responsibility for undelivered packages due to a shipping address error made on the behalf of a customer. 

If a customer would like for an order to be resent with an updated address, the customer agrees to pay for the new shipping fees incurred to reship the item once the order has been returned to Timeless Masterpiece.