Processing and Shipping Info

PROCESSING TIME-ONLINE STORE

  • READY TO SHIP ITEMS: Kente Cloth Stoles & Cap Toppers. 

These items will ship same or next day after purchase. 

  • GRAD Apparel

10-14 Business days. Business days are Monday-Friday. 8 AM-3 PM EST

  • Graduation Stoles & Cap Toppers
On the product page, you are able to select your turnaround time. Our standard turnaround time is 10-14 business days. You may select to receive your items before then but you will be charged an additional fee that varies. Business days are Monday-Friday. 8 AM-3 PM EST. 

SHIPPING TIME-ONLINE STORE

  • Economy (6-8 days) $5
  • Standard (3-6 days) $10
  • Express (1-3 days) $35

FULLY CUSTOMIZED ITEMS: Customized GRAD Stoles, Customized GRAD Cap Toppers, & Customized GRAD Apparel

For all customized items, a timeline will be assigned to you based on our existing workload. Please note this date is tentative. We will make sure you receive your items before your school's graduation date.

$5 for Economy Shipping.

Any requests to push before your assigned tentative date, you will incur an additional charge. For rush orders, prices vary. 

We do not guarantee any expectation dates. We advise for you not to book any photo/video shoots until you receive your item. We are not responsible for any rescheduling due to our provided policy.

Please understand that USPS & UPS has experienced delays with processing and delivering packages due to COVID-19. Once your package has been given to them, we are not able to expedite their turnaround time. Please contact the carrier with your tracking number to file a claim if their are any delays with your shipment. Timeless  Masterpiece is not responsible for any delays due to USPS or UPS.