All items are custom made. No Refunds or exchanges can be made after any payment has been received, No Exceptions!
Once an item has entered into design process and the order has been allowed to be cancelled, customer will still be charged for a non refundable fee of $50 to cover the graphic designer's labor.
USPS AND UPS SHIPPING DELAY
Once a package has been given to USPS or UPS, we have no control over any delays of your package. It is your responsibility to select the correct shipping time to receive your item based on the listed processing date that is shown on the product page.
We will not process any refunds or exchanges due to any USPS or UPS shipping delays. In order to know when your package will be received by you, you may use the tracking number that is provided to track your package. We do not have any further information on the location of your package outside of what is stated on the tracking.
If your package is lost, You may file a claim with USPS or UPS. Based on request, we will provide any necessary information needed in order for you to file your claim. Timeless Masterpiece is not responsible for refunding or exchanging any items based on USPS or UPS losing any items. A refund will only be issued based on the amount awarded through the claim through USPS or UPS.
RETURN TO SENDER AND NON DELIVERABLE SHIPMENT POLICY
Timeless Masterpiece is not responsible for any lost or returned packages due to the customer placing an incorrect shipping address when placing their order. All orders are provided tracking information to track their packages based on a shipping label that is created to be delivered to the shipping address that is inputted by the customer at checkout. Timeless Masterpiece does not assume any responsibility for undelivered packages due to a shipping address error made on the behalf of a customer.
If a customer would like for an order to be resent with an updated address, the customer agrees to pay for the new shipping fees incurred to reship the item.
READY TO SHIP ORDERS ONLY. These items are listed under the ready to ship category and are not a custom made item.
If a customer would like to receive a refund for a non-deliverable shipment, the shipping fee will be deducted from the refund issued due to a shipping label being used to issue the original order despite the customer providing an incorrect address.
SPR 2024 PROCESSING TIMES
Your order will not begin to be processed until FALL 2023 season wraps up.
- For SPR 2024 season, we will not process any orders before JANUARY 8.
If a graduate chooses SPR 2024 semester and does not align with those specific semesters due to actually graduating in FALL 2023 semester, their order will still be processed in the semester they selected on the product page. Timeless Masterpiece is not responsible for a customer’s wrong graduation season selection for their processing time or invalid selection to be accommodated for a sold out/ unavailable processing time for their graduation season.
Timeless Masterpiece has the right to enforce our no refund/exchange policy if a customer selected an incorrect season. Timeless Masterpiece has the right to not be required to switch their processing time season to an unavailable graduation season processing time.
Collecting Personal Information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Wix.
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
Examples of Personal Information collected: [Name, Number, Geolocation
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose:
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Ecwid to power our online store. You can read more about how Ecwid uses your Personal Information here: https://www.ecwid.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below email@example.com
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Timeless Masterpiece, 26300 Ford Rd, Suite 192, Dearborn Heights, MI 48127, United States
Last updated: 03/15/2021
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.